City of Arkansas City Uses IT Pipes Technology to Inspect Sewer Infrastructure

The City of Arkansas City is now using a new software system to improve how it inspects, understands, and plans repairs for its sewer system. The technology was approved earlier this year and is now in use after several months of setup and staff training.

In June, the City Commission approved a resolution allowing the City to purchase the ITpipes software package, at a total cost not to exceed $56,250.

The ITpipes system helps the City get a clearer picture of the condition of sewer lines throughout Arkansas City. City crews use cameras to record video inside sewer pipes, manholes, and related infrastructure. Those videos are then uploaded into the software for review.

The inspection footage is analyzed using Assisted Inspection Coding, a process that combines artificial intelligence with review by certified professionals. This ensures potential problems inside the pipes are accurately identified and documented.

How Assisted Inspection Coding works
City crews record inspection video and upload it to a secure, cloud-based system. The software scans the footage, identifies possible defects, and applies standardized inspection codes. Certified professionals then review the results to confirm accuracy. The system creates clear inspection reports that can be easily shared and used for planning. The data can also be added to the City’s asset management system to support long-term maintenance decisions.

Using this software allows inspection reports to be completed more quickly and consistently. Certified inspectors from the National Association of Sewer Service Companies review the data and provide clear evaluations and recommendations. This approach helps the City maintain high inspection standards without needing to hire and retain specialized inspection staff.

The reports show which parts of the sewer system are in good condition, which areas should be monitored, and which sections should be prioritized for repair or replacement. Over time, this will create a complete and regularly updated record of the sewer system’s condition.

“This system gives us clear, reliable information about what’s happening underground,” said Kyle Blubaugh, Environmental Services Superintendent. “For the first time in a long while, we’ll have a consistent, up-to-date picture of our sewer system. That allows us to plan ahead, prioritize repairs, and make smarter decisions that help prevent costly emergency repairs and protect infrastructure the community depends on every day.”

Much of Arkansas City’s sewer system has not been fully documented in recent years. As inspections continue, this new system will help the City better understand underground conditions, reduce emergency repairs, plan proactively, and make informed investments in critical infrastructure.